Profs should learn customer support best practices to help students || post-in-progress

you know what frustrates me about the way stellar and professors and TAs handle questions?
I feel like they don't implement Customer Support best practices. :P "Create an FAQ". (http://dylanwilbanks.com/blog/2010/07/30/this-is-my-truth-tell-me-yours/)
Really, that's what it boils down to. "why are you answering questions individually instead of..." "why does no one use the forums" ...
I think this should be a crucial issue for Stellar.

Of course, I really respect my professors and TAs and they were all super-awesome and superhumanly patient with me.

|| this is a post-in-progress || to do: add links ||